Our Services
10 Ways We Can Help You Today
From a single virus removal to a full office network — same rate, same friendly team, same-day where possible.
Computer and Laptop Repairs
Whether your PC crashes at startup, runs unbearably slow, or has hardware damage -- our technicians diagnose and fix the root cause. We work on all brands and models, Windows and Mac, desktops and notebooks.
Hardware Repairs
Screen, keyboard, battery, charging port, RAM and SSD replacements. We carry common parts and order specialist components quickly.
Software and OS Fixes
Windows reinstall, driver updates, startup repair, system optimisation, and software conflict resolution.
Virus Removal and Security
Malware, ransomware, spyware and adware -- we remove every trace and make sure it cannot return. We then put proper layered defences in place so you stay protected.
Complete Removal
Deep scan and removal of all malicious software. Browser hijackers, keyloggers, rootkits, crypto miners -- all gone.
Ongoing Protection
Setup of enterprise-grade antivirus, firewall rules and safe-browsing practices to prevent re-infection.
Tablet Repairs
Cracked iPad screen? Frozen Android tablet? Our technicians repair and restore tablets of all brands and generations, including iPads, Samsung Galaxy Tabs, and more.
Physical Repairs
Screen digitiser, LCD, battery and charging port replacements using quality parts. Most repairs completed same day.
Software Support
Factory reset, iOS and Android updates, app troubleshooting, passcode removal, and data transfer to a new device.
Mobile Phone Support
Setup, data migration, account recovery, app troubleshooting and more. We help with iPhones and Android phones without the need for a factory reset.
New Phone Setup
Complete setup of a new handset including account sign-in, app restoration, contacts, email and photos migration.
Troubleshooting
Fix software glitches, stuck updates, connectivity problems and app crashes without losing your data.
File Backup and Data Recovery
Lost documents, deleted photos or a crashed hard drive -- we recover what matters most. We also set up automatic backups so it never happens again.
Data Recovery
Recovery from formatted, corrupt or failed drives. We work with mechanical drives, SSDs and USB devices using professional tools.
Backup Solutions
Automated daily backups to external drive and cloud. Setup of OneDrive, Google Drive, iCloud or Backblaze.
Internet and Wi-Fi Setup
Dead spots, slow speeds, devices dropping off -- we diagnose and fix your network so every corner of your home or office has fast, reliable Wi-Fi.
Network Installation
Modem and router setup, channel optimisation, SSID and password configuration, and securing your network.
Coverage and Speed
Dead spot analysis, extender or mesh node placement, and QoS settings for consistent performance across all rooms.
Email Setup and Support
Getting email working correctly on every device is surprisingly tricky. We set it up right first time -- Outlook, Gmail, Apple Mail, on computer, phone and tablet.
Email Configuration
IMAP and POP3 account setup, signature creation, folder rules and synchronisation across all your devices.
Business Email
Microsoft 365 and Google Workspace setup, migration from old providers, and shared mailbox configuration.
Privacy and Security
We audit your digital footprint, secure your accounts and make sure your personal data stays private. Ideal after a scam, hack or security scare.
Account Security
Setup of strong passwords, two-factor authentication and a password manager across all critical accounts.
Scam and Hack Recovery
Containment of a compromised account, notification of affected services, and a full review of what was accessed.
Printer and Scanner Setup
Nothing is more frustrating than a printer that will not cooperate. We install, connect and test your printer on every device in the house -- and get scanning working too.
Printer Installation
Wireless and wired printer setup, driver installation, queue configuration and test printing from all devices.
Scanner and Fax
Scan to email, scan to folder and network scanning setup. Works with HP, Canon, Epson, Brother and more.
Remote IT Support
Fast, secure help without waiting for a home visit. Connect with a technician in minutes and watch the fix happen on your screen in real time.
Secure Remote Session
We use encrypted screen-sharing software. You watch and approve every action. Session ends immediately on request.
What We Can Do Remotely
Software installs, settings changes, virus removal, email setup, browser cleanup and general troubleshooting.
Branding & Web Design
Complete packages from logo to live website
XTS now offers full branding and web design services. From a custom logo to a complete 5-page website — everything handled by Jamie personally. No outsourcing, no agency markup.
Starter Brand Package
Logo, colour palette, font selection, business card, email signature. From $499. Perfect for new businesses.
Business Brand Package
Everything in Starter plus a 5-page website, social media setup, SEO basics and more. From $999.
Complete Brand Package
The full suite — unlimited pages, booking system, Google Business Profile, brand style guide and 3 months of free updates. From $1,999.
À La Carte Add-ons
Need just a logo ($199), flyer ($129), or Google Business Profile setup ($149)? Mix and match exactly what you need.
Remote Hands & On-Site Hardware Support
Your remote team's local hands — on-site in South East QLD
Based in Melbourne, Sydney, or anywhere else in Australia — but need a trusted pair of hands on the ground in South East Queensland? XTS Tech Support offers professional Remote Hands services for businesses and IT teams Australia-wide. Your IT team stays in control remotely; Jamie handles the physical work on-site.
What We Can Do On-Site
Install or swap out routers and switches, replace or upgrade server hardware, run cables and patch panels, physically inspect network equipment, and carry out hardware changes while your team remote-logins and manages the software side.
How It Works
Your IT team sends the instructions, Jamie arrives on-site in Brisbane, Gold Coast or Northern NSW and carries out the physical work — fully coordinated with your existing IT staff. Fast, professional and reliable.
✓ What your IT team handles remotely:
Software configuration, remote logins, OS management, network settings — your team stays in the driver's seat while Jamie is your hands on the ground.
Enquire about Remote HandsGet Started
Not sure which service you need?
Just call or book and describe the problem — we will figure it out together. No jargon, no pressure.